Fictus Labs ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our video production and creative services.
1. Information We Collect
We collect information you voluntarily provide when you:
- Submit a project inquiry or contact form
- Book a strategy call or consultation
- Subscribe to our communications
- Engage us as a service provider
This may include your name, email address, phone number, company name, project details, and payment information. We also automatically collect certain technical data such as IP address, browser type, referring URLs, and pages visited, via cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and deliver our services
- Send project updates, invoices, and deliverables
- Improve and personalise your experience on our website
- Send marketing communications (with your consent)
- Comply with legal obligations and enforce our agreements
- Analyse website usage to improve performance and content
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating our website and delivering services — including hosting providers, payment processors, analytics platforms, and email tools — under strict confidentiality agreements. We may also disclose information when required by law or to protect our legal rights.
4. Cookies
Our website uses cookies to enhance functionality, analyse traffic, and personalise content. You can manage your cookie preferences at any time. For full details, please read our Cookie Policy.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Client project data is typically retained for five (5) years for legal and accounting compliance. You may request deletion of your data at any time.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict how we process your data
- Withdraw consent at any time, where processing is consent-based
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at hello@fictuslabs.com.
7. Data Security
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are made constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Fictus Labs
Email: hello@fictuslabs.com
Phone: +92-311-8656136